Hospital integration guide

Memorial Hermann Memorial Hermann · mychart.memorialhermann.org

Memorial Hermann medical records

Find My Memorial Hermann records, check older Everyday Well visits, and choose the right request for documents or original images.

Available to connect Connection status reviewed on
Get the KeepMD app to connect See every step first

KeepMD is an independent personal health record app. It is not affiliated with, endorsed by, or operated by Memorial Hermann or Epic Systems Corporation. MyChart® is a trademark of Epic Systems Corporation.

Portal My Memorial Hermann / MyChart mychart.memorialhermann.org
KeepMD connection Memorial Hermann Memorial Hermann MyChart route; independent affiliates and joint ventures require separate checks
Records 713-867-4335 Release of Information

Start with the document you need

Use My Memorial Hermann to access MyChart records, then check the dates and organization behind any missing visit. Older Everyday Well records, independent physicians and joint ventures may need another route. Records requests, account help and imaging have different contacts.

Have records at another health system? Explore other Epic hospital guides.

Which Memorial Hermann records can you bring together?

Use these ten categories to check your connected records. What arrives depends on what the hospital has recorded and shares for your account and dates of care.

10 categories to check

10 types

Use this checklist for an Epic connection. Available content depends on your account; listing a category does not confirm that records in it have been imported.

  • Lab results
    Blood work and other laboratory results. Check the collection date, units, and reference range when comparing tests from different visits.
  • Vital signs
    Measurements such as blood pressure, pulse, height, and weight. Look at the visit date so an older measurement is not mistaken for a current one.
  • Medications (prescriptions)
    Prescription records may include current and past orders. A prescription entry does not establish what you take today; discuss discrepancies with your care team.
  • Allergies and intolerances
    Recorded allergies, intolerances, and reactions. An empty list does not confirm that you have no allergies; compare it with information you have given your clinician.
  • Immunizations
    Vaccinations documented in the chart. Doses given at a pharmacy, school, or another health system may need to be obtained from that source.
  • Health conditions and problems
    Diagnoses and entries on the problem list. Some entries describe past care; ask the treating team about an unfamiliar or incorrect entry.
  • Procedures
    Documented procedures and treatment history. For the details of an operation, look for the operative report as well as the procedure entry.
  • Visits and encounters
    Office visits, emergency visits, and hospital stays. Compare the facility and dates with your own appointment or discharge paperwork.
  • Clinical documents and notes
    Released clinical notes, visit summaries, and other documents. Availability can differ by document and date; request a missing note by visit and clinician.
  • Diagnostic reports
    Written findings from imaging or other diagnostic tests. The report explains the findings; the actual scan images may follow a separate download or request process.

Not yet verified

1 type

These may exist in the portal, but KeepMD has not verified their availability through this connection.

  • Categories available in your account
    My Memorial Hermann / MyChart coverage depends on the patient, encounter and permissions. Compare each category with the portal; this guide does not certify every category as imported.

Usually a separate request

2 types

Records Memorial Hermann typically releases through its medical-records process, not through the patient-access connection.

  • Images and reports
    The report and the image files are different records. Confirm the imaging location and study date before requesting a copy.
  • Complete chart or certified documents
    Use the formal request route for the correct custodian; a portal view can be partial.

The Memorial Hermann connection in seven steps

Illustrative walkthrough: find Memorial Hermann, confirm the My Memorial Hermann / MyChart portal, and review access before sharing information. The screens and counts are examples, not a record of an import from this hospital.

  1. Step 1 of 7

    Find Memorial Hermann

    Search for Memorial Hermann in KeepMD. Confirm the portal is mychart.memorialhermann.org and matches the location that treated you.

    Illustrative example: KeepMD search results showing Memorial Hermann ready to connect
    Example of provider search in KeepMD.
  2. Step 2 of 7

    Continue to My Memorial Hermann / MyChart

    KeepMD opens the provider-owned sign-in page. Enter credentials there; KeepMD does not receive or store your password.

    Illustrative example: My Memorial Hermann / MyChart sign-in handoff for the Memorial Hermann connection
    Secure handoff to My Memorial Hermann / MyChart.
  3. Step 3 of 7

    Review access

    Review the information the portal can share and decide whether to authorize the connection.

    Illustrative example: KeepMD data-sharing consent screen for the Memorial Hermann connection
    Access review for the provider connection.
  4. Step 4 of 7

    Choose record categories

    Select the information you want to organize. Actual availability depends on your account.

    Illustrative example: Epic MyChart record categories available to choose for the Memorial Hermann connection
    Health-information categories selected for import.
  5. Step 5 of 7

    Import available records

    KeepMD secures the connection and checks the information the provider makes available.

    Illustrative example: KeepMD checking the first records from Memorial Hermann
    KeepMD checking available records.
  6. Step 6 of 7

    Review organized records

    KeepMD groups what the connection returns. Categories and totals can vary.

    Illustrative example: KeepMD record summary showing organized labs, medications, timeline events, and documents
    Provider records organized in KeepMD.
  7. Step 7 of 7

    See the connection summary

    The summary keeps the provider, last update, and organized categories together.

    Illustrative example: Healthy Memorial Hermann connection in KeepMD with a recent sync and Sync records control
    Memorial Hermann connection summary in KeepMD.

Memorial Hermann: access and requests

Everything the connection does not cover: identifying the right organization, portal downloads, formal requests, privacy, and the post-import check.

Identify your portal and treating location

Health system
Memorial Hermann
Patient portal
Memorial Hermann (mychart.memorialhermann.org)
Platform
Epic MyChart
Also appears as
  • Memorial Hermann
  • Memorial Hermann

My Memorial Hermann provides access to MyChart health records. Start with a familiar Memorial Hermann visit, then search for Memorial Hermann in KeepMD. Compare the patient profile before continuing. The system’s records office cautions that some joint ventures keep their own records. This guide covers the existing MyChart connection and does not promise that every independent physician or jointly branded facility sends its full chart through it.

Review and download your documents

There are different request forms for different destinations. The Memorial Hermann records page provides a Patient Right to Access form for your own copy, a transfer request for another healthcare provider and authorizations for third-party release. English and Spanish versions are available. Choose the form by the recipient rather than by the name that looks shortest. List the hospital, care dates and documents you need, and keep a copy of the completed request. Before a time-sensitive appointment, ask the receiving office which items it needs first.

Request the right records

Release of Information assistance is available at 713-867-4335. The official page distinguishes its mailing address at 7737 Southwest Freeway, C94, Houston, TX 77074 from its physical office at 930 Frostwood, Suite 1.103, Houston, TX 77024. Check the current form and destination before mailing or visiting. Portal support uses 713-222-2273. Calling the portal line may help with a login problem, but it should not substitute for a formal request for documentation absent from your account.

Records 713-867-4335 Release of Information
Portal help 713-222-2273 My Memorial Hermann / MyChart

Before sending: check the facility, dates, documents, recipient and signature. Keep a copy and the confirmation so you can follow up on the same request.

Review access before authorizing

Authorize through Memorial Hermann's official portal and confirm the patient. Follow the hospital's proxy permissions when helping a relative.

Keep passwords and sign-in codes private. To stop future app access, check the portal's connected-app controls. Removing permission does not automatically delete files already downloaded or shared. KeepMD is independent of Memorial Hermann and Epic. The screens are examples with synthetic values, not evidence of a hospital-specific import.

Review imported records and permissions

When helping a teenager or another adult, follow Memorial Hermann’s proxy or representative process. Its guidance states that parents may see only portions of records for ages 13 to 17. A limited proxy view does not prove that the rest of the chart is missing. After connecting, compare a known visit with the official portal and note any gaps by date and facility. Requests for amendments should go to the source organization. Repeating a sync in KeepMD cannot correct an inaccurate entry maintained by a hospital or practice.

Known Memorial Hermann quirks worth checking

The visit is missing

Older Everyday Well records and independent physician records need a date check. Memorial Hermann describes legacy Everyday Well information from May 2021 through 2024 as accessible through MyChart in My Memorial Hermann. Its guidance directs earlier requests and independent-affiliate questions to the appropriate help or provider route. Make a timeline of the visits you are trying to recover, then mark which source holds each one. A newer portal login does not establish that every older note has been transferred or made available to an external app.

You need original images

Imaging has a separate practical route. Memorial Hermann’s official guidance covers requesting reports and the actual images, including film or CD copies. Its main records page points to imaging assistance at 713-778-2545. Ask what format the next clinician can accept before ordering a copy, and identify the examination date and location. Downloading a written report or importing a result does not mean that KeepMD received the image files. Keep the delivery confirmation so you can check whether the receiving office obtained the study.

FAQ

Memorial Hermann records questions

Sources

Other hospitals in KeepMD

What to do next

Still missing records from Memorial Hermann? Start with a request. These guides also explain the portal, your rights, and how to keep your copies together.